Privacy Policy

Privacy Policy

Effective Date: 13th August 2025

Tussock & Thread (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (www.tussockandthread.co.nz) or shop with us in-store. It also outlines your rights under the Privacy Act 2020 (NZ) and, where applicable, other international privacy laws.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details – name, email address, phone number, billing and shipping addresses.

  • Purchase details – products purchased, payment information, and order history.

  • Account information – username, password, preferences (if you create an account).

  • Marketing preferences – opt-in status for newsletters or promotions.

  • Website usage information – IP address, device type, browser type, pages visited, time spent on site (via cookies and analytics tools).

We only collect personal information that is necessary for our business operations and services.

2. How We Collect Information

We collect personal information directly from you when you:

  • Place an order online or in-store.

  • Create an account on our website.

  • Subscribe to our marketing communications.

  • Contact us for customer support.

  • Participate in surveys, competitions, or promotions.

We may also collect information automatically via cookies, log files, web beacons, tags, and pixels.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Provide customer support and respond to your enquiries.

  • Communicate with you about orders, products, services, and promotions.

  • Improve our store, website, and customer experience.

  • Comply with legal obligations and prevent fraud.

If you have opted in, we may send you marketing emails or newsletters. You may unsubscribe at any time.

4. Sharing Your Information

We may share your information with trusted third parties where necessary to run our business:

  • Shopify – our e-commerce platform that hosts our online store. Your personal information may be stored on Shopify’s secure servers located in the United States, Canada, and other jurisdictions.

  • Payment processors – to securely process your payment.

  • Shipping and delivery partners – to fulfil your orders.

  • Marketing service providers – to send you communications (if you have opted in).

  • Analytics services – such as Google Analytics, to help us understand visitor behaviour.

We will not sell or rent your personal information.

5. International Data Transfers

Because Shopify and some of our service providers are located overseas, your personal information may be transferred to and processed in countries other than New Zealand, including the United States and Canada.

Where your information is transferred internationally, we will ensure it is protected in accordance with the Privacy Act 2020 and, where applicable, international privacy laws such as the EU General Data Protection Regulation (GDPR).

6. Cookies and Tracking Technologies

Our site uses cookies to provide essential functionality, remember your preferences, and analyse website traffic.

  • Essential cookies – required for site operation (e.g., shopping cart).

  • Performance cookies – to understand how visitors interact with the site.

  • Marketing cookies – to deliver relevant advertising.

You can manage or disable cookies in your browser settings, but some features may not function properly.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law.

8. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to your personal information.

  • Withdraw consent for marketing communications.

If you are located in the EU or UK, you also have rights under the GDPR, including the right to data portability and the right to object to certain processing.

If you are a California resident, you have additional rights under the CCPA, including the right to request deletion of your data and to opt out of the sale of personal information (note: we do not sell personal data).

9. Security

We take reasonable precautions to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Tussock & Thread
Email: hello@tussockandthread.co.nz
Phone: +64 27 290 5786
Address: 55a Main Street, Oxford, North Canterbury, New Zealand

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. We encourage you to review it regularly.